Shipping Policy

How to Receive Your Kiyomi Health Package – Step by Step!

Thank you for shopping with Kiyomi Health at Kiyomi-USA.com. We are committed to delivering your products quickly, securely, and reliably. Below you will find all the details regarding our shipping process, delivery times, tracking, and package protection.

Processing Time for Initial Orders:
Once your order is placed, please allow 2–5 business days for processing before shipment. Kindly note that we process orders Monday through Friday (excluding weekends and holidays). Orders placed over the weekend will be processed on the next business day. 

Estimated Delivery Time:
Kiyomi Health offers worldwide shipping. Delivery times may vary depending on your location. On average, packages are expected to arrive within: 

Note: Depending on your country, additional duties, taxes, or customs fees may apply. These fees are the responsibility of the customer and may be required before your package is released from customs.

How Can I Track My Order?

Once your order has been shipped, you will receive an email notification with your tracking number and a link to the tracking page. This allows you to monitor your package as it moves through the shipping process.

If you do not receive your tracking number or if it is not working properly, feel free to contact our support team for assistance at support@kiyomi-usa.com.

Having Trouble Seeing Tracking Updates?

While we strive to provide accurate shipping updates, please understand that all tracking information comes directly from our courier partners. Our team receives the same tracking details that are available to you through the tracking link.

At times, tracking updates may experience delays depending on the shipping carrier or customs processing in your region. We appreciate your patience and understanding in such situations.

If your order seems delayed or you’re experiencing issues with tracking, please reach out to us at support@kiyomi-usa.com — we’ll be happy to assist you and explore the best possible solution.

What Does Package Protection & Insurance Cover?

Kiyomi Health offers optional package protection & insurance to give you peace of mind. In the event of a lost, stolen, or damaged package, we will cover the cost of the product and shipping fees to arrange a replacement.

This protection is available as an optional add-on at checkout — ensuring your order is safeguarded every step of the way.