Please feel free to contact our Customer Experience team via our Support Page and send us an email tosupport@kiyomi-usa.com if you have any questions or feedback.

Order cancellations or adjustments are only possible if the order hasn't been shipped. Please contact the customer support to advise you on the matter.

For updates regarding your order, please keep an eye on your tracking information.

Need help with something? Please read ourFAQs before contacting us. Chances are we've already answered your question there.

*Please note: Our Customer Experience Team only operates on business days (Monday - Friday 9AM - 5PM EST). We aim to respond to all enquiries within 1-2 business days. 

Alternatively you can also use the contact form below to contact us with any question.