Kiyomi Jewellery was founded with a vision to create timeless and exquisite pieces that blend traditional craftsmanship with contemporary design. Our founder, Gigi, a passionate woman with a vision, started Kiyomi Jewellery in 2019. Inspired by the beauty and elegance of nature, Gigi set out to establish a brand that celebrates individuality and craftsmanship for both men and women. Each piece of Kiyomi Jewellery is meticulously designed and crafted to reflect the brand’s commitment to quality, beauty, and ethical practices.

"Kiyomi" is a Japanese name that means "pure beauty" or "pure and beautiful." It reflects the essence of our brand, which is dedicated to creating jewellery that embodies purity, elegance, and timeless beauty. The name Kiyomi represents our commitment to crafting exquisite pieces that enhance and celebrate the natural beauty of our customers.

All discounts/promotions are announced via our social channels and newsletter. Please subscribe to our newsletter if you haven't already so that you can be kept up to date and receive subscriber exclusive deals. We offer free standard shipping on all orders, no minimum spend required.

You've placed an order and you're creating the best version of your home or garden. But what happens next?
At Kiyomi, we strive to make the shipping and delivery process as smooth and convenient as possible. Here is an overview of how shipping and delivery works when you purchase from us:

1. Placing an Order: When you place an order on our website, you will be prompted to provide your shipping address and select your preferred delivery method. We offer various shipping options, including standard and expedited delivery.

2. Processing Your Order: Once you have completed your order, we will process it and prepare your items for shipment. This process typically takes 1-2 business days. 

3. Shipping: Once your order has been processed, we will ship it to the address you provided during checkout. We offer FREE standard shipping on all orders, and expedited shipping is available for an additional fee.

4. Delivery: Your order will be delivered to the shipping address you provided during checkout. We partner with reputable carriers like USPS and Fedex, to ensure timely and safe delivery of your items. Once your order has shipped, we will provide you with a tracking number so you can monitor the progress of your shipment.

5. Receiving Your Order: When your order arrives, you will need to sign for it or provide proof of delivery. If you are not home when the delivery arrives, the carrier may leave a delivery notice with instructions on how to pick up your order or reschedule delivery.

At Kiyomi, we are committed to providing you with a seamless shopping experience, and we are always available to answer any questions you may have about shipping and delivery.

There will be a 'Track Order' button directly on your shipping confirmation email. Whenever you're curious and want to see where your order is, head back to the shipping confirmation email.

If you haven't received a shipping email yet, your order is still being processed. Please be patient as our fulfilment team works tirelessly to get your order shipped.

Worried that your order was lost in transit? If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.

Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.

Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be happy to change the shipping address. Send us an email with the new order details and we'll make the modification to your order.

Although we started in the US, we've hired designers from all around the globe. Our unique jewellery designs are also loved all around the globe! We accommodate shipping to Canada, New Zealand, Mexico, Australia, UK and the majority of countries outside of Europe. More information regarding local and international shipping can be found under the 'Shipping Policy' page.

We do offer returns for 30 days after the item reaches its destination. However, not all items are eligible. Any exclusions will be mentioned on product pages and/or at the 'return policy' page.

To be eligible for a return:

1. Item(s) have to be initiated for return within 30 days of delivery or receiving of order.

2. Item(s) must be in original packaging.

This includes any tags, cards, or wrapping. You will be asked to provide a photo of the item you want to send back so we can assess the condition of the order.

Contact support@kiyomi-usa.com with your order details to begin the returns process.

Sadly, we know that the piece you have chosen may not be the right fit for you. So you can definitely return or exchange your purchase for a full refund, provided it is returned within 30 days of delivery and meets our return policy.

*Please note: All items must be returned in as new condition, with the card and original packaging.

Another design catch your eye? It happens - there are just too many incredible designs to choose from. You can absolutely exchange your jewell for a new design, provided it is returned within 30 days.

*Please note: All items must be returned in as new condition, with the card and original packaging.

It depends. Kiyomi will only provide a free return shipping label if you provide evidence that your product is defective or if there is another issue with your product. Please contact support@kiyomi-usa.com for more info.

We are working extremely hard behind the scenes to get our jewels in and out of our fulfilment centres. We strongly recommend that you send a photo of your receipt from the post office as proof your return was processed. As soon as your return comes in, we'll process it immediately.

We're sad to lose you! We inspect items immediately when they arrive in one of our centres. In busy periods, please allow up to 2 working days for the inspection process of your return. If your refund was successfully processed, you will receive an email confirming it was processed on our end. It will then take 2-7 business days to process into your bank account, depending on your bank.

Your security and privacy is our highest priority at Kiyomi. We use Credit Cards, Debit Cards, Paypal and AMEX which are all extremely secure and encrypted payment systems designed to protect customers and also hold merchants accountable.

We accept the standard payment methods, such as credit cards (Visa/Mastercard/American Express) as well as debit cards. We also offer Paypal, ShopPay, GooglePay and ApplePay too!

Discount codes make online shopping way more fun! If you have a discount code you're excited to use, simply head to our checkout page. There will be a box for you to enter your discount code in - make sure you click 'Apply' and you see how much you saved with the discount code.

All pricing for our store is listed and processed in US Dollars. (USD).

Company Name: Kiyomi LLC
Company ID: 32-0764809
Company Address: 5830 E 2nd, St, Ste 7000, Casper, Wyoming 82609 ,Us.

Don't panic! If you're having trouble adding an item to your cart, the item is likely sold out. Try your next favourite design or wait until we restock the sold out one. For more information please email support@kiyomi-usa.com.

Something bugging you about your order? Don't worry, our friendly Kiyomi team is here to save the day!

Please contact us at support@kiyomi-usa.com with details about the issue. We also request that you include photos so we can help figure out what happened.

Don't worry! We understand that things change in the blink of an eye. Please email us immediately with the subject line 'CHANGE' or 'CANCEL' and we will do whatever we can to help you. If your order has already left our fulfilment centre, you will need to go through our returns process.

We do our absolute best to get your order to you quickly. This means your order may already be processed before we get the chance to change the item. We cannot guarantee a change of order after the order is placed so please select your products carefully.

Although we'd love to FaceTime with each and every one of you, this would be impossible. The best way to reach us is through email at support@kiyomi-usa.com. This allows us to keep a paper trail for our conversation so we can always remember what you need help with. Please be patient after you send your inquiry. We will work as quickly as possible to get back to you.

We strive to improve in any way possible and would love to hear your feedback. We also love seeing pictures with you and/or your loved ones wearing our favourite pieces. If you have any feedback for us, please send us a message at support@kiyomi-usa.com.

Absolutely yes, Kiyomi accepts internship applications. We are always looking for passionate and talented individuals to join our team. If you are interested, please send an email with your cover letter detailing why you want to join Kiyomi, highlighting your strongest skills, and explaining how you can contribute to our team. Send your application to support@kiyomi-usa.com. We look forward to hearing from you!

We won’t say no to that! Please email to support@kiyomi-usa.com with your CV and motivation letter.