Return & Refund Policy

Your satisfaction is very important to us. We offer a 30-day Return & Exchange Policy for your convenience:

• Damaged or Defective Items: If your product arrives damaged or is faulty, we will arrange a replacement at no additional cost.

• Return Window: You may request a return or exchange within 30 days from the date you received your order.

• Shipping Responsibility:
  Please be aware that customers are responsible for the shipping costs of returned items to our processing center. 

• Eligibility for Returns: To qualify for a return, items must be unused, unopened and undamaged.

• How to Initiate a Return:
  Please contact our support team via email with the subject line 'Returns' and provide the following details:

  • Order number

  • Your name

  • Reason for the return

• Return Instructions:
  After you contact us, we will provide detailed instructions on how and where to send your return. We strongly recommend obtaining proof of postage to prevent issues with lost packages.

• Refund Process:
  Once the returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

• Refund Timeline:
  If approved, the refund will be processed and automatically applied to your original payment method. Please allow up to 10 business days for the credit to reflect in your account.

• Contact Information for Returns:
  For all return requests, please email us at: support@kiyomi-usa.com

Thank you for your understanding and support.